Hands-on Workshop: Build AI Customer Agents that remember and resolve issues

Bring one real customer conversation use case. Leave with a practical AI pilot plan for chat, voice, WhatsApp, CRM, and human handoff. Most companies don’t need another AI demo. They need to know which customer conversations are worth automating, which ones should stay human, and how to launch an AI agent pilot without creating a bad customer experience. In this hands-on workshop, you’ll bring one real support, sales, onboarding, scheduling, billing, or service workflow from your business and redesign it for the AI era. Together, we’ll map the conversation, identify where AI can help, define the handoff to human teams, choose the right channel, and create a simple pilot plan you can actually use. This is not a coding class - no coding experience needed. It is a practical working session for teams exploring how AI agents can improve customer conversations. What you’ll work on Pick the right first customer conversation for AI Create agents for Text or Voice - look at nuances between different channels - chat, voice, WhatsApp, web, or human handoff Map the customer journey from first…