The Support Engineer's New Job: a panel on a role AI is rewriting

An evening with support engineers & technical support leaders on what the job actually looks like now, and which parts of it AI is taking over. Description The support role has changed more in the last few years than in the previous twenty. At the best infrastructure & AI companies, support engineers read stack traces, ship fixes, build internal tools, and talk to customers — often in the same afternoon. And AI is reshaping the job again: agents now handle more of the first-line work, changing what humans spend their day on and what good support even means. We're bringing support engineers & technical support leaders together in SF for an honest conversation about the day-to-day — what a week actually looks like, how teams are structured, which parts of the job AI is taking over, which parts are getting harder, and where the role is heading. Food & drinks after, plus plenty of time to meet others doing the same work. Who should attend Support engineers, technical support leaders, and the people building the tools & workflows their teams run on — mostly at infrastructure, dev-tools &…